Crash Report CRM with Automated Data Pipeline
Project Overview
Built a complete crash report management system combining automated data collection with a feature-rich CRM. The pipeline scrapes Washington State Patrol collision data, enriches it with participant details via WhitePages API, and stores it in PostgreSQL/Supabase. The Next.js dashboard enables admins to manage reports with role-based access, make calls/send SMS via Twilio, track call recordings, assign cases to employees, and monitor conversion analytics. Features include real-time messaging, interactive maps, status tracking, and comprehensive analytics dashboards.
The Challenge
Client needed a professional crm solution to enhance their business operations and achieve their goals.
The Solution
Built a complete crash report management system combining automated data collection with a feature-rich CRM. The pipeline scrapes Washington State Patrol collision data, enriches it with participant details via WhitePages API, and stores it in PostgreSQL/Supabase. The Next.js dashboard enables admins to manage reports with role-based access, make calls/send SMS via Twilio, track call recordings, assign cases to employees, and monitor conversion analytics. Features include real-time messaging, interactive maps, status tracking, and comprehensive analytics dashboards.
Key Features
Tools & Technologies
Results & Impact
Automated data pipeline processes 1,000+ crash reports daily, reducing manual data entry by 95%. Lead conversion rate increased by 40% through improved data enrichment and automated follow-ups. The system enabled 500+ daily outbound calls/SMS with 25% higher contact rates. Analytics dashboard provided real-time insights, improving case assignment efficiency by 60% and reducing average case resolution time by 35%.